Key points –

If you attend this growth story you will find out how:

• Rachel has grown a specialist US/UK tax practice from the ground up to £800,000 and 14 staff in 10 years;
• What Rachel has learnt on her journey to release herself from doing client work key points: the importance of focusing in, rather than trying to do too many things/offer too many services; how to get better at delegation and how to keep learning to get better at delegation
• The key challenges Rachel has overcome when her practice has been through periods of turbo-charged growth key points: the importance of planning ahead and thinking about how systems and processes need to change, as far ahead as possible; anticipating the need for recruitment; not forgetting that business development needs to continue even when it’s busy, to avoid the “boom & bust” cycle
• Rachel has built (nearly) self-sufficient teams who work in different locations key points: it takes time to get the right people and to integrate them into the firms ethos and aspirations; a culture of continuous improvement is much more productive than aiming for perfection; remembering it’s a good thing if the team don’t need me/don’t do things the way I would do them.