Heather Townsend, Author at The Accountants' Growth Club - Page 4 of 20

The 6 things your staff want from your firm, to stay and thrive

By Heather Townsend | March 6, 2023

Retain accounting staff

Your price increase letter to clients: 8 essentials that you need to include

By Heather Townsend | February 6, 2023

a pen on top of a price increase letter to clients

How to keep in touch with potential clients, without feeling like you’re stalking them

By Heather Townsend | January 23, 2023

The definitive guide to onboarding new clients for accountants (you can thank us later!)

By Heather Townsend | January 16, 2023

a professional writing a price increase letter to clients

The Buying Journey: What this means for how you set your fees in your small accountancy firm

By Heather Townsend | March 19, 2022

Buying journey - Increasing your client fees

The best 12 questions to ask an employee during their performance review

By Heather Townsend | March 4, 2022

performance review questions

How to onboard new clients so they go “OMG!!”

By Heather Townsend | December 9, 2021

a little boy with his mouth wide open

5 ways to hack your brain to find the inner resources of strength to retain your sanity and business through busy season

By Heather Townsend | November 30, 2021

how to hack your brain to motivate yourself

The real (and often unspoken) value of Headspace for accountants

By Heather Townsend | November 26, 2021

a woman meditating

How to announce a fee increase to clients without losing them (the 10 Dos!)

By Heather Townsend | October 4, 2021

how to announce a fee increase to clients