Posts by Heather Townsend
The Buying Journey: What this means for how you set your fees in your small accountancy firm
The Buying Journey: What this means for how you set your fees in your small accountancy firm Pricing services and how to increase client fees is a sensitive topic for accountants who run growing firms. In the following video, I explain the buying process that our clients go through and how to make the best…
Read MoreThe best 12 questions to ask an employee during their performance review
The best 12 questions to ask an employee during their performance review Performance reviews can be powerful tools when used correctly as they create a strong line of communication between manager and employee which constantly stays open. You can use the performance review process to tweak performance issues and to reinforce positive work which increases…
Read More5 ways to hack your brain to find the inner resources of strength to retain your sanity and business through busy season
5 ways to hack your brain to find the inner resources of strength to retain your sanity and business through busy season So many small accountancy firm owners are feeling tired. They are feeling burned out, overwhelmed, perhaps they’ve even lost their mojo or their passion for their work, and all this before the height…
Read MoreHow to announce a fee increase to clients without losing them (the 10 Dos!)
How to announce a fee increase to clients without losing them (the 10 Dos!) Are you holding back when raising your prices because youâre afraid of losing clients? While itâs natural to be worried that a price increase may cost you clients, that doesnât have to be the case. How you handle the communication is…
Read MoreA 5-step guide to saying no to clients (without making them angry!)
A 5-step guide to saying no to clients (without making them angry!) While saying âyesâ to everything your clients ask of you may seem like a good business move, it can actually be far more detrimental to you and your firmâs level of service. The more clients hear âyes,â the more they tend to demand…
Read More2 fool-proof email templates for saying no to a client
2 fool-proof email templates for saying no to a client Saying ânoâ is daunting in itself, especially if you have to say it during a phone call or in person. With an email, however, you can take the necessary time to craft the perfect refusal, one that will maintain the professional relationship between your accounting…
Read MoreHow to help your team members create a new routine when working from home
How to help your team members create a new routine when working from home In light of the current global focus on remote working, this is looking like it’s going to be the ânew normal,’ at least for the foreseeable future. This means that you as the practice owner will need to help your team…
Read MoreHow to write a letter to clients announcing a price increase (in 6 steps)
How to write a letter to clients announcing a price increase (in 6 steps) You canât keep doing more for less so youâve decided to raise your prices. Not only that, but you have figured out why and when youâll raise your prices as well as what they will be, now all that is left…
Read MoreYour price increase letter to clients: 8 essentials that you need to include
Your price increase letter to clients: 8 essentials that you need to include Once youâve decided to implement a fee increase at your firm and youâve worked out how you are going to structure your new rates, now all that is left to do is break the news to your clients. This will be one…
Read MoreHow to make the right recruitment decisions and save a lot of heartache later
How to make the right recruitment decisions and save a lot of heartache later In this post, we discuss some key ideas to help you ensure you make the right recruitment decisions and save a lot of heartache later. It is a fragment of our full webinar Performance Management 101: Learn how to get team…
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