Heather Townsend - leading business coach for accountants

The 6 things your staff want from your firm, to stay and thrive

By Heather Townsend | March 6, 2023

A person hands over a resignation letter whilst holding a box of office supplies, highlighting the challenge to retain accountancy staff. Another person sits at a desk, writing on a clipboard. Accountants Growth Club is visible in the bottom left corner.

What really needs to happen to grow your firm from £500k to £1m? (Hint: it’s all to do with people)

By Heather Townsend | October 12, 2021

Green plants growing in dry, cracked soil symbolise resilience and adaptation—much as you need when looking to grow your accountancy firm in challenging conditions. Just as these plants find ways to thrive despite adversity, learning how to grow your firm from £500k to £1m requires grit, focus and determination

Updated 10th August 2026 Author bio: Heather Townsend is the founder of The Accountants’ Growth Club, author of The Accountants’ Millionaires’ Club and the leading business coach for accountants. After you pass the £500k turnover mark in your small accountancy firm, growing, leading and managing your firm gets easier. Not easy, but easier. After all,…

A 5-step guide to saying no to clients (without making them angry!)

By Heather Townsend | August 9, 2021

2 fool-proof email templates for accountants to say no to a client

By Heather Townsend | August 2, 2021

Efficient Virtual Meetings 101: The basics to purposefully running effective meetings with your virtual team.

By Heather Townsend | November 23, 2020

A modern, empty conference room with a long table, black chairs, large windows on one side, and the words DO GOOD THINGS in bold black letters—perfect for strategising how to grow your accountancy firm or scale your accountancy practice.

The ultimate guide on how to establish trust within a virtual team

By Heather Townsend | November 3, 2020

A close-up of a balanced stack of smooth, flat stones in various sizes and colours, arranged in a cone shape outdoors, symbolising how to grow an accountancy firm with stability and balance against a blurred natural background.

Psychological Safety: The game changer when you are leading a high performing virtual team

By Heather Townsend | October 26, 2020

A person performs a one-handed handstand on a wooden path leading to a sandy beach, while envisioning strategies from the Accountants Growth Club to learn how to grow an accountancy firm, with calm lake and snow-capped mountains in the background.

Master leading a high performing virtual team with just 7 simple ingredients

By Heather Townsend | October 19, 2020

A person holds an open compass in their palm, with calm water and a soft sunset blurred in the background—symbolising guidance on how to grow accountancy firm success.

3 key principles to successfully changing how your practice does things

By Heather Townsend | July 27, 2020

A person uses a laptop displaying a chat application while holding a mobile phone, seated at a wooden desk with a drink on the side in a modern workspace—perfect for an accountancy business coach offering tips on how to grow your accountancy firm.

How to make the right recruitment decisions and save a lot of heartache later

By Heather Townsend | July 15, 2020

A tidy desk with a laptop on a wooden stand, an open notebook and pen, a mouse on a leather pad, and small potted plants by the window—an inviting space for an accountancy business coach to plan how to grow accountancy business success.