Client Service Archives - The Accountants' Growth Club

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Your new client onboarding process: What needs to be in it?

By Heather Townsend | February 17, 2025

Extraordinary client service

How to use extraordinary client service to generate client referrals

By Heather Townsend | December 2, 2024

five star-shaped cookies to represent getting client referrals

Buying behaviour for accountancy services has changed. Have you kept up?

By Heather Townsend | November 25, 2024

a person paying by card to represent buyer behaviour

10 things your receptionist needs to do so you get referrals.

By Heather Townsend | October 7, 2024

receptionist to represent getting referrals

The ultimate 3-step guide to handing over your client portfolio to a team member

By Heather Townsend | May 13, 2024

How to get your clients to go to a team member first (not you!)

By Heather Townsend | April 29, 2024

Delivering Bad News to a Client: An Accountant’s Guide

By Becky Rogers | August 8, 2022

a little girl with her head in her hands to represent delivering bad news to a client

Keeping in touch with prospects to win new clients

By Becky Rogers | March 7, 2022

a man touch a window to represent winning new clients

Managing difficult client conversations: 6 proven strategies

By Becky Rogers | February 24, 2022

a man screaming down a phone to represent how to handle difficult client conversations

How to onboard new clients so they go “OMG!!”

By Heather Townsend | December 9, 2021

a little boy with his mouth wide open