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Client Service

A 5-step guide to saying no to clients (without making them angry!)

By Heather Townsend | August 9, 2021
a man dismissing the camera
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2 fool-proof email templates for accountants to say no to a client

By Heather Townsend | August 2, 2021
how to say no to a client in an email
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Business advisory made simple with Clarity

By Heather Townsend | March 17, 2021
Clarity HQ - Members Morning
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How to use the buying journey to win new clients (even in this turbulent time)

By Becky Rogers | January 28, 2021
a woman sitting atop a mountain looking down at a road to symbolise the customer buying journey
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How to get your firm out there and in front of your target audience in 3 simple steps

By Becky Rogers | January 28, 2021
a hand reaching out into the distance to symbolise how to reach your target audience
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How to use the buying journey to win new clients (even in this turbulent time)

By Becky Rogers | December 14, 2020
a woman sitting atop a mountain looking down at a road to symbolise the customer buying journey
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How to get your firm out there and in front of your target audience in 3 simple steps

By Becky Rogers | November 30, 2020
a hand reaching out into the distance to symbolise how to reach your target audience
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3 simple marketing strategies your accountancy firm can use to attract exactly the right sort of clients in turbulent times

By Becky Rogers | September 28, 2020
a rainbow after the rain to symbolise marketing strategies during recession
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7 things your accountancy firm needs to be doing with its marketing right now to ensure it survives the Coronavirus Crisis

By Heather Townsend | April 20, 2020
How to market your accountancy firm in uncertain times
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6 tips for dealing with constant interruptions from clients

By Heather Townsend | January 13, 2020
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Recent Posts

  • The LinkedIn update that’s killing your small accounting firm’s visibility (and how to fix it)
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  • What every small accounting firm owner needs to know about preventing a business crisis (before it’s too late)
  • How to Stand Out as an Accountant or Bookkeeper in a Crowded Marketplace
  • How to build an effective recruitment process for your small accountancy firm

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